Complaint & Dispute Resolution Policy

Customer trust is the backbone of our platform. If something goes wrong, we are committed to fixing it.

• How to Lodge a Complaint: If you have an issue with an order, please contact our support team via email us at support@theshoppingstream.com

• Required Information: Please provide your Order Number, registered mobile number, and clear photos or an unboxing video of the issue.

• Resolution Timeframe: Our dedicated team will acknowledge your complaint within 24 hours and aim to provide a resolution (replacement, refund, or technical fix) within 48 to 72 working hours.

• Zero Tolerance for Abuse: We maintain a respectful environment. Abusive language towards our customer support agents on calls or WhatsApp will result in the immediate blocking of the user's account.